StoreCopy Store Migration - Terms of Service

Last Updated: October 25, 2026

These Terms of Service ("Terms") govern your access and use of the StoreCopy Store Migration service ("Service") available at storecopy.com and via third-party marketplaces (e.g., Shopify App Store, Wix App Market). The Service is provided by Taras Biletskyi (sole proprietor), trading as StoreCopy — see our Legal Notice for identifying details. By using the Service, you agree to comply with these Terms and all applicable laws.

1. Definitions

• Service: Refers to StoreCopy Store Migration, a cloud-based platform for ecommerce data migration and synchronization.
• Website: The StoreCopy website located at storecopy.com.
• Marketplace: Third-party platforms where our Service is distributed, such as the Shopify App Store or Wix App Market.
• You: Refers to the business or person acting for a business that uses the Service.
• One-time Purchase: A single payment for one migration of the entities you selected.
• Plan: A recurring subscription (every 30 days or yearly) described on the plans page of the app or Website.
• Billing Period: The 30 days or the year that one Plan payment covers.
• Record Limit: The number of records per entity type (for example products, customers or orders) that a Plan may create on the destination in each 30 days.
• Business Day: Monday to Friday, 9:00 to 18:00 Central European Time (Europe/Madrid), excluding public holidays in Spain.

2. Acceptance of Terms

• By accessing or using the StoreCopy Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.
• The Service is intended for businesses. By using it you confirm that you use it for your trade, business or profession and not as a consumer.
• We may update these Terms. Material changes for active Plans, including price changes, take effect 30 days after we notify you by email or in the app; changes required by law or by a Marketplace may take effect earlier. Continued use after the change takes effect constitutes acceptance. If you do not agree, cancel your Plan before the change takes effect.

3. User Obligations

• You agree not to modify, hack, overload, reverse engineer or misuse the Service or the Website, and not to resell it without our written consent.
• You confirm that you own or have the right to move the data and stores you connect, and that you have the store owner's permission.
• You are responsible for maintaining the security of your account and backing up your data before migration.
• You must review a sample of the migrated records before relying on the destination store in production.

4. Service Terms

• StoreCopy provides automated and custom store migration services. You understand that migrations involve data transfer and some data alteration may occur due to third-party API limitations.
• Backup: You are strictly responsible for backing up both source and target stores before using the Service. StoreCopy does not keep a backup of your stores.
• Maintenance Mode: If migrating live data, you are advised to place your store in maintenance mode to avoid data loss.
• Third-party platforms: We can only move data that the source and destination platforms make available through their APIs, within their limits. Some platforms send their own notifications when records are imported (for example, a new-order email to the store owner); these are sent by the platform and are outside our control. We are not responsible for changes, outages or limits of third-party platforms.
• Effort, not result: We make reasonable efforts to migrate your data correctly. We do not guarantee that every field, relation, URL or setting can be moved in identical form, nor any search ranking, traffic or revenue.

5. Plans (Subscriptions)

• Renewal: A Plan renews automatically at the start of each Billing Period until you cancel it. Plans bought in a Marketplace are billed by that Marketplace; Plans bought on the Website are billed by Paddle.com.
• Cancellation: You can cancel a Plan at any time on the plans page of the app, by uninstalling the app, or in the Marketplace or Paddle account where you bought it. Cancellation stops future renewals. Fees already paid for a started Billing Period are not refunded, except under section 8.3.
• Record Limit: Each Plan includes a Record Limit per entity type in each 30 days. Usage is counted per migration run, from the records of the entity types selected for that run. A migration that would exceed the Record Limit is refused until the next 30 days, an upgrade or a One-time Purchase.
• Plan changes: You can switch Plans at any time; the Marketplace or Paddle applies its own rules for credits and proration.
• Launch price: A launch discount applies to Plans started during the announced launch period and remains for as long as that subscription runs without interruption. It ends if the Plan is cancelled, expires or is unpaid, and does not apply to a new subscription started after the launch period.
• Adding unsupported platforms: Where a Plan includes adding platforms we do not support yet, each addition covers one source or destination connector for products, customers and orders, agreed with you in writing. We need working API access to a test store of that platform. Delivery time is agreed per platform and is an estimate. The addition can be requested once per platform count of the Plan while the Plan is active; it is not refundable and has no cash value. Platforms that do not provide a usable API, or whose terms forbid the integration, cannot be added.
• Fair use: One Plan covers one merchant and the number of store pairs shown for the Plan. We may suspend a Plan for non-payment, abuse, unlawful use or use that harms the Service or other customers.

6. Support and Communication

• Written communication only: Support, onboarding and all other communication about the Service take place in writing, by email to [email protected] or in the chat inside the app or on the Website. We do not provide support by phone, video call or screen-sharing sessions, and we do not schedule calls.
• Reply times: Basic support (Mini, Basic and Starter Plans, One-time Purchases and free use) aims to reply within 1 to 2 Business Days. Same-day support (Plus, Growth, Scale and Pro Plans) aims to reply on the same Business Day for messages received before 15:00 CET, otherwise on the next Business Day.
• Reply times are targets for a first reply, not deadlines for resolving an issue, and do not create a right to a refund, credit or compensation.
• Please include your store name, the migration direction and a description of the issue. We may ask for screenshots or sample records to investigate.

7. Account Terms

• You must be at least 18 years of age to use the Service.
• By installing our app via a Marketplace (Shopify/Wix), you grant StoreCopy the necessary permissions to access your store's data solely for the purpose of migration and synchronization.

8. Payment, Refunds, and Right of Withdrawal

The billing terms depend on where you purchased the Service:

8.1 Direct Purchases (via storecopy.com)

• Merchant of Record: For orders placed directly on our Website, our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for these orders and handles all customer service inquiries and returns related to payments.
• EU Right of Withdrawal (Waiver): By purchasing our Service via our Website, you expressly consent to the immediate performance of the contract and acknowledge that you lose your right of withdrawal once access has begun (Article 16(m) EU Directive 2011/83/EU).

8.2 Marketplace Purchases (via Shopify, Wix, etc.)

• Billing Entity: For orders placed through the Shopify App Store, Wix App Market, or similar platforms, billing is handled directly by that platform. You are subject to the billing terms and conditions of the respective Marketplace.
• Refunds: Refund requests for Marketplace purchases are sent to us in writing (section 6). Approved refunds are issued through the Marketplace, subject to its policies.

8.3 "Fix or Refund" Guarantee

• If you cannot use the Service because of a technical issue on our side that we cannot resolve within 5 Business Days of your written report, we refund the affected payment, as follows.
• One-time Purchase: the report must reach us within 30 days of the migration run. The refund is at most the price of that One-time Purchase.
• Plan: the refund covers only your first Billing Period and is at most the fee for one Billing Period; it is available once per store.
• Not refundable: results caused by source data, platform API limits or outages, changes you made to either store, settings or entities you chose, a change of mind or of business plans after a migration has started or been delivered, unused Record Limits, Billing Periods already started, launch discounts, and work for added platforms.
• Outside this guarantee, no refunds or partial refunds are owed once a migration has been delivered. Any goodwill credit is at our discretion.

9. Data Protection and Retention

• StoreCopy is committed to safeguarding your data. For Marketplace installations, we process data in accordance with the data protection agreement required by that Marketplace (e.g., Shopify Partner Agreement), and as described in our Privacy Policy.
• After migration, it is your responsibility to revoke access permissions or uninstall the application.
• We may delete migration data, logs and record mappings 30 days after your Plan ends or you uninstall the app. Export anything you want to keep before then.

10. Limitation of Liability

• The Service is provided "as is" and "as available." To the extent permitted by law, StoreCopy makes no warranties, express or implied, including fitness for a particular purpose and uninterrupted or error-free operation.
• StoreCopy is not liable for indirect, incidental, special or consequential damages, including loss of profits, revenue, data, search rankings or traffic, or the cost of restoring data you did not back up.
• StoreCopy's total liability for all claims relating to the Service is limited to the amount you paid StoreCopy for the Service in the 12 months before the event giving rise to the claim.
• Claims must be reported to us in writing within 30 days of the migration run or event concerned, and in any case expire 12 months after the event.
• These limits do not apply to liability for intent or gross negligence, or where the law does not allow them to be limited.

11. Indemnification

• You agree to hold StoreCopy harmless from claims by third parties arising from data you migrate, your stores, or your breach of these Terms.

12. Service Modifications

• StoreCopy may modify, suspend, or discontinue any part of the Service. If we discontinue a paid Plan, we give at least 30 days' notice and do not renew it.

13. Force Majeure

• We are not responsible for delays or failures caused by events beyond our reasonable control, including outages or changes of third-party platforms, hosting or network providers, power failures, and acts of authorities.

14. Termination

• You may stop using the Service at any time by cancelling your Plan and uninstalling the app.
• StoreCopy may terminate or suspend your access immediately for a material breach of these Terms, non-payment, fraud or abuse, or with 30 days' notice for any other reason.
• Upon termination, you must discontinue use of the Service. Sections 4, 8.3, 9, 10, 11 and 15 survive termination.

15. Governing Law

These Terms shall be governed by the laws of Spain. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Spain.

16. Contact Information

For any questions about these Terms, please contact us in writing at [email protected].